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McCall's Patterns
Customer Service

Click on any one of the following services to view that section:



Ordering Information

All prices listed on the site are given in United States currency only.

Orders are processed daily, except for weekends and holidays. Orders received after 8AM CST are processed the following business day.

Occasionally partial shipments will be made. You will be notified by mail if any item you ordered is out of stock and is on back order.


You can order McCall's patterns 3 different ways

Internet
Click on SHOP to browse the latest catalog and order securely on-line!
Privacy Policy

Phone*

To place a phone order please call our Customer Service Center:

Within the United States
(800) 766-3619, extension 397

Outside the United States
(785) 776-4041, extension 397

Monday through Friday 7:30AM to 4:00PM CST

*Please note Web site discounts and promotions do not apply to phone orders unless the site is not accepting orders due to temporary technical difficulties at the time the call is placed.

Postal Mail

 

When you have finished your online shopping, stop at the Order Form page. Print this page and mail it with your credit card number, check or money order made out to McCallpattern.com (must be payable in United States funds only) to:

McCallpattern.com
Consumer Order Processing Dept.
P.O. Box 3755
Manhattan, KS 66505-3755


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How to Place an Online Order
  1. Click on the shop button from anywhere in the site.
  2. This section is set up like the tabs found in the current in-store catalog. Browse styles in each tab by clicking on the tab name in the left-hand column; or if you want to search by a specific category (i.e. dresses, Misses' Petite, or designer name) or style number, click on the search button found at the top of every page in the shop section, and enter the information in the box provided.
  3. Click on the small picture of the style you would like to view.
  4. You will now see a larger picture of this style with all pertinent information.
  5. To add a style to your shopping cart, under the picture choose the size and quantity, then click on the "add to shopping cart" button.
  6. You will now see a shopping cart page with the item(s) you selected. You can click on the "continue shopping" button to do more shopping.
  7. Once you have finished shopping, click on the "Proceed to checkout" button found at the top of the shopping cart page.
  8. You will be prompted to enter your e-mail address and check whether you are a new customer or are returning to the site. Click on the "Sign in" button.
  9. Next you will be prompted to enter your shipping address. Click on the "Use This Address" button.
  10. The next page will allow you to confirm or edit your shipping address, and explains shipping charges. Click on the "Continue" button..
  11. This page will inform you of payment options and allow you to enter your credit card information. Click on the "Continue" button.
  12. This page will inform you of payment options and allow you to enter your credit card information. Click on the "Continue" button
  13. The next page has all of the information you entered plus all tax and shipping charges. This is the last chance you have to edit your credit card, billing, and shipping information. You can click the link at the bottom of the page to continue shopping without placing your order. Once you have finished checking this page, then click the "Place Your Order" button found at the top of the page.
  14. The final page of the ordering process informs you of your order number and allows you to view your account information.

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Payment Options

We accept:

* Credit Cards: Master Card and Visa only for all on-line orders
* Checks or Money Orders: You may also pay with a United States issued personal check or postal money order payable in United States funds made out to McCallpattern.com. Mail your check or money order with a printout of the Order Form page to:


McCallpattern.com
Consumer Order Processing Dept.
P.O. Box 3755
Manhattan, KS 66505-3755

*Note that the amount on your check or money order should be the same as the Total amount on the bottom of the Order Form page. This amount includes all applicable discounts, taxes, and shipping charges.


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Shipping

Method of Shipping to:

United States Addresses: All orders are shipped via Surface by the United States Postal Service to addresses in the Continental United States. Please allow up to 5 - 7 business days from the shipping notification date for delivery.

Note: APO and FPO addresses are considered United States addresses when charges for shipping are applied.

Canadian Addresses: All orders are shipped via first class mail from our Canadian office. Please allow up to14 business days for delivery.

International Addresses: All orders are shipped via AIRMAIL to addresses outside the Continental United States, including APO and FPO addresses. Please allow at least three weeks for delivery.

Shipping Charges:

All Patterns:

Pattern

Quantity

Postage U.S., APO, FPO and Canada

Postage

International

1-3
$4.00
$12.00
4-7
$7.00
$16.00
8-15
$10.00
$22.00
16-23
$15.00
$35.00
24-35
$20.00
$45.00
36 or more
$25.00
$60.00
 

For McCall's Marketplace products and books, see each item page for specific shipping fees. Please allow up to one week for delivery.

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Sales Tax

Sales tax is applied to all online orders delivered to addresses within California, Florida, Georgia, Illinois, Kansas, New York, Pennsylvania, Vermont, Washington, and Canada.


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Promotions

All promotions featured on this Web site are exclusive and cannot be applied or combined with any other promotional offers in stores, catalogs, or magazines. Please see specific promotion page for full explanations and restrictions.

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Returns and Exchanges

All returns and exchanges must be made within 30 days.

All returns and exchanges should be sent to:

McCallpattern.com
Consumer Order Processing Dept.
P.O. Box 3755
Manhattan, KS 66505-3755

You must include the packing slip that was shipped with your order.
Please explain the reason for your return.

 

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Your Account Information

Click here to view your order history.

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How to Reach Us

For the fastest service, send your e-mail to the proper address that pertains to your specific inquiry:

Type of Inquiry Contact Information
About Your Online Order orders@mccallpattern.com
Discontinued Patterns discards@mccallpattern.com
Site Technical Help webmaster@mccallpattern.com

McCall's Pattern/Sewing Technical Questions

consumerservice@mccallpattern.com
or call (800) 782-0323
Monday through Friday
8:30 AM to 4:30 PM Eastern Time

HotPatterns Technical Questions:

Please contact www.hotpatterns.com

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